Answer customer order and support questions automatically with AI

flowchart TD trig>"customer sends a message"]:::trig s0["AI classifies question type"]:::svc s1[("Relevant data checked")]:::store s2["Reply sent to customer"]:::task trig --> s0 s1 --> s2 gx{"× what type of question"}:::gate s0 --> gx p00["Check order status"]:::task gx -->|"Order question"| p00 p01["Send confirmation email"]:::task p00 --> p01 p10["Look up product details"]:::task gx -->|"Product question"| p10 p20["Check support information"]:::task gx -->|"Support issue"| p20 jn{"○ before replying"}:::gate p01 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"Instant accurate reply sent"/]:::out pay{{"Faster support without extra staff"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff