Route and triage customer support tickets automatically with AI

flowchart TD trig>"new support ticket arrives"]:::trig s0["clean and translate message"]:::task s1["AI classifies ticket"]:::svc s2[("ticket logged for tracking")]:::store trig --> s0 s0 --> s1 gx{"× is ticket routine or urgent"}:::gate s1 --> gx p00["AI drafts reply"]:::task gx -->|"routine ticket"| p00 p01["update CRM"]:::task p00 --> p01 p10["alert team in Slack"]:::task gx -->|"urgent ticket"| p10 jn{"○ ticket logged"}:::gate p01 --> jn p10 --> jn jn --> s2 out[/"triaged ticket with reply or alert"/]:::out pay{{"faster responses no ticket missed"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff