Automatically triage and translate multilingual support tickets

flowchart TD trig>"support ticket arrives"]:::trig s0["translate ticket to english"]:::task s1["analyze sentiment and urgency"]:::task s2[("update ticket records")]:::store trig --> s0 s0 --> s1 gx{"× how urgent is ticket"}:::gate s1 --> gx p00["draft ai reply"]:::task gx -->|"simple ticket"| p00 p10["flag for team"]:::task gx -->|"urgent ticket"| p10 jn{"○ update records"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"ticket sorted with reply or escalation"/]:::out pay{{"faster multilingual support triage"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff