Draft AI customer support replies using your email and ERP data

flowchart TD trig>"support request arrives"]:::trig s0["analyze sentiment and urgency"]:::task s1["pull context from records"]:::task s2["draft ai reply"]:::svc s3(("agent reviews draft")):::human trig --> s0 s1 --> s2 hg(("agent approves reply")):::human s2 --> hg hg -->|"approved"| s3 hg -. "sent back" .-> s2 gx{"+ which records to check"}:::gate s0 --> gx p00["check manuals"]:::task gx -->|"product manuals"| p00 p10["check order history"]:::task gx -->|"order records"| p10 p20["check past tickets"]:::task gx -->|"support history"| p20 jn{"+ context combined"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"approved reply ready to send"/]:::out pay{{"faster informed replies less research"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff