Answer WhatsApp customer messages with AI and sync your CRM

flowchart TD trig>"customer message received"]:::trig s0["detect intent and language"]:::task s1["AI drafts and sends reply"]:::task s2[("update CRM and log conversation")]:::store trig --> s0 s0 --> s1 gx{"× is message angry or refund"}:::gate s1 --> gx p00["flag message to Slack"]:::task gx -->|"needs escalation"| p00 p10["continue automatically"]:::task gx -->|"normal message"| p10 jn{"○ continue processing"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"customer replied and logged"/]:::out pay{{"consistent support without manual logging"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff