Answer support questions instantly using your existing help center

Answers customer support questions by searching your existing help center automatically, no separate knowledge base needed.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer asks a question"]:::trig s0["Search help center articles"]:::svc s1["Retrieve matching articles"]:::task s2["Combine into one answer"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"accurate answer given instantly"/]:::out pay{{"reduces repetitive support tickets"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsKnowledge Base & RAG
Connects
OpenAI

The problem it solves

Your team keeps answering the same support questions over and over, and building a proper AI knowledge base feels like a huge project. You already have a help center full of articles, but customers do not always find the right one.

Who it fits

Support teams with an existing help center or knowledge base who want a chatbot without rebuilding it.

How it works

  1. A customer asks a support question in the chat
  2. The AI agent searches your existing help center for relevant articles
  3. It pulls back the matching articles and reads them
  4. It combines the results into one clear answer
  5. The customer receives a direct answer with no need to search manually
What you get

Customer questions answered straight from your help center

Customers get quick answers pulled straight from your help center articles, day or night, without waiting on your support queue.

What you get

A direct, accurate answer to the customer's question, pulled straight from your existing help articles.

What you need

An OpenAI account and access to your existing support portal's search.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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