Route customer feedback to Notion, Slack, or Trello by sentiment

Feedback form responses are scored for sentiment, then logged in Notion or flagged to your team automatically.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"feedback form submitted"]:::trig s0["score sentiment of response"]:::task s1["route based on sentiment"]:::task trig --> s0 s0 --> s1 gx{"× positive or negative feedback"}:::gate s1 --> gx p00["log in Notion table"]:::task gx -->|"positive feedback"| p00 p01["share in Slack"]:::task p00 --> p01 p10["create Trello card"]:::task gx -->|"negative feedback"| p10 p01 --> out p10 --> out out[/"feedback sorted into Notion and Trello"/]:::out pay{{"faster follow-up on negative feedback"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsSurvey & FeedbackProject & Task Management
Connects
TypeformNotionSlackTrelloGoogle Cloud

The problem it solves

Customer feedback comes in through a form, but sorting the good from the bad and doing something with each takes manual review. Positive feedback that could be great marketing gets buried, and negative feedback that needs follow-up doesn't reach the right person fast enough.

Who it fits

A business collecting customer feedback through an online form.

How it works

  1. A customer submits a response to your feedback form
  2. The system scores the sentiment of the response
  3. Positive feedback is logged in a Notion table and shared in Slack
  4. Negative feedback creates a follow-up card in Trello
  5. Your team sees exactly where to focus
What you get

Feedback sorted by tone before you read it

Feedback gets scored for sentiment and routed to the right place so your team knows where to focus.

What you get

Feedback automatically sorted into a Notion log for praise and a Trello board for issues that need attention.

What you need

A Typeform account, a Google Cloud account for sentiment analysis, and Notion, Slack, and Trello accounts.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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