Automatically classify and route customer feedback to the right team

flowchart TD trig>"feedback submitted across channels"]:::trig s0["receive feedback item"]:::task s1["classify with AI"]:::svc s2["structure into record"]:::task s3[("log for tracking")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× complaint compliment or request"}:::gate s2 --> gx p00["route to support team"]:::task gx -->|"complaint"| p00 p10["route to record"]:::task gx -->|"compliment"| p10 p20["route to product team"]:::task gx -->|"feature request"| p20 jn{"○ log submission"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s3 out[/"feedback classified and routed"/]:::out pay{{"nothing falls through the cracks"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff