Alert staff and log a Jira ticket for quarantined phishing emails

Warns the recipient in Slack about a quarantined suspicious email and opens a Jira ticket if it was opened.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"quarantine alert received"]:::trig s0["retrieve email details"]:::task s1["notify recipient in Slack"]:::task trig --> s0 s0 --> s1 gx{"× was email opened before quarantine"}:::gate s1 --> gx p00["create Jira ticket"]:::task gx -->|"email opened"| p00 p10["no further action"]:::task gx -->|"not opened"| p10 p00 --> out p10 --> out out[/"recipient warned ticket opened if needed"/]:::out pay{{"faster phishing response less manual triage"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationMessaging & NotificationsAPI & Webhook IntegrationProject & Task Management
Connects
SlackJira

The problem it solves

When a malicious email slips into an inbox, every minute matters. Security teams need to warn the recipient fast and know immediately if the email was actually opened, but doing that by hand for every alert is slow and easy to miss.

Who it fits

IT security teams responsible for responding to phishing and email threat alerts.

How it works

  1. A security alert for a quarantined email triggers the system
  2. Full email details are retrieved, including sender and subject
  3. The recipient is identified in Slack and sent a warning message
  4. If the email was opened before quarantine, a Jira ticket is created automatically
  5. The ticket includes the email details and the specific rules that flagged it
What you get

Phishing incidents caught and logged automatically

When a suspicious email is quarantined, the recipient gets warned right away and a ticket is opened automatically if it was opened.

What you get

A Slack warning to the affected employee and, if needed, a Jira ticket for the security team to investigate.

What you need

A Slack workspace, a Jira Software account, and an email security platform that can send alerts.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Escalate high-value support tickets to Jira and alert Slack

Automatically flags your highest-value customers in HubSpot, creates a tracked Jira ticket, and alerts Slack if nobody responds in time.

Advanced

Create Jira incidents and alert your on-call team in Slack

Creates a Jira ticket, alerts your on-call team in Slack, and files a timestamped report the moment an incident starts.

Advanced

Monitor website uptime and log incidents in Jira and Sheets

Checks your website on a schedule and automatically opens a Jira ticket, alerts Slack, and logs downtime.

Standard

Triage bug reports with AI and escalate them in Jira and Slack

AI reviews incoming bug reports, creates a labeled Jira issue, and alerts QA on Slack based on priority.

Standard
Back to the AI Playbook