Turn missed calls into personalized text and email follow-ups

flowchart TD trig>"a call goes unanswered"]:::trig s0["check time and customer history"]:::task s1["write personalized apology message"]:::task s2["notify customer and sales team"]:::task s3[("log the interaction")]:::store trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 gx{"× did customer book"}:::gate s3 --> gx p00["no further action"]:::task gx -->|"booking made"| p00 p10["send follow-up text"]:::task gx -->|"no booking within a day"| p10 p00 --> out p10 --> out out[/"instant recovery message and follow-up"/]:::out pay{{"recovers business from missed calls"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff