Classify and draft replies to inbox emails automatically

Reads incoming emails, sorts them by type, drafts an AI reply, and alerts your team so nothing sits unanswered.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"new unread email arrives"]:::trig s0["classify incoming email"]:::task s1["apply matching label"]:::task s2["draft ai reply"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× is email high priority"}:::gate s2 --> gx p00["notify right team"]:::task gx -->|"high priority email"| p00 p10["no further action"]:::task gx -->|"routine email"| p10 p00 --> out p10 --> out out[/"labeled email with drafted reply"/]:::out pay{{"faster consistent inbox triage"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Knowledge Base & RAGEmail AutomationMessaging & NotificationsSpreadsheet & Database Ops
Connects
GmailOpenAIGoogle SheetsTelegram

The problem it solves

Your inbox fills up with a mix of support questions, sales leads, and billing issues, and someone has to read each one and figure out where it belongs. High-priority emails get buried next to routine noise.

Who it fits

Support, sales, or billing teams handling high volumes of inbound email who need faster, consistent triage.

How it works

  1. Triggered when a new unread email arrives in Gmail
  2. The system classifies it as high priority, support, promotions, or billing
  3. A label is applied to the email automatically
  4. AI drafts a reply, using your own reference data for support questions
  5. The right team is notified so priority items don't wait
What you get

Inbox messages sorted and drafted the moment they arrive

Every incoming email gets sorted by type, tagged, and given a suggested reply so your team can respond quickly.

What you get

A labeled inbox, a drafted or sent reply, and a team notification for priority items.

What you need

A Gmail account, an OpenAI account, a Google Sheets account, and a Telegram account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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