AI support agent that answers emails from your knowledge base

When a support email arrives, AI searches your knowledge base and sends a personalized reply automatically.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"support email received"]:::trig s0["search knowledge base"]:::svc s1["rerank search results"]:::task s2["draft personalized reply"]:::task s3["send reply email"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"accurate reply sent automatically"/]:::out pay{{"faster consistent support without manual work"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsKnowledge Base & RAGEmail Automation
Connects
GmailPineconeCohereGoogle GeminiOpenAI

The problem it solves

Answering the same support questions over and over eats up hours every week, and it's hard to keep replies consistent when different people are answering. Customers expect a fast response, but digging through documentation to find the right answer takes time. You want help that sounds like you, not a generic bot.

Who it fits

Agencies or support teams that field repeat customer questions and want consistent, accurate answers.

How it works

  1. A new email arrives in Gmail
  2. The system searches your knowledge base for relevant information
  3. Results are reranked so the most useful answers rise to the top
  4. AI writes a personalized reply using that information and the conversation history
  5. The reply is sent back automatically, keeping the thread in context
What you get

Repeat questions answered from your knowledge base

Customers get a personalized reply pulled from your knowledge base automatically whenever they email in a common question.

What you get

An automatic, accurate email reply grounded in your own documentation.

What you need

A Gmail account, a knowledge base or document store, and AI and reranking services.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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