Auto-answer customer support questions using your own documentation

flowchart TD trig>"customer sends a question"]:::trig s0["Pull documentation context"]:::task s1["AI drafts answer"]:::svc s2[("Log conversation for reporting")]:::store trig --> s0 s0 --> s1 gx{"× is confidence low or customer upset"}:::gate s1 --> gx p00["Send answer automatically"]:::task gx -->|"routine question"| p00 p10["Flag for team review"]:::task gx -->|"tricky question"| p10 p11["Team sends answer"]:::task p10 --> p11 jn{"○ answer ready"}:::gate p00 --> jn p11 --> jn jn --> s2 out[/"Customer gets fast accurate answer"/]:::out pay{{"Team freed from repetitive questions"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff