Run an AI chatbot on WhatsApp for customer questions

Answers WhatsApp messages automatically with AI-powered chat, quick menus, and product info around the clock.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5) · Transient Trigger (23)

flowchart TD trig>"whatsapp message received"]:::trig s0["route incoming message"]:::task s1["send reply to customer"]:::task trig --> s0 gx{"× menu option or open question"}:::gate s0 --> gx p00["send menu response"]:::task gx -->|"menu option"| p00 p10["ai generates answer"]:::task gx -->|"open question"| p10 jn{"○ reply prepared"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"instant whatsapp reply sent"/]:::out pay{{"round the clock customer responses"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
AI Chatbots & AssistantsMessaging & NotificationsReporting & AnalyticsAPI & Webhook Integration
Connects
WhatsAppOpenAI

The problem it solves

Customers expect a fast reply on WhatsApp, but you can't staff someone to answer every message immediately, so people wait, get frustrated, or go elsewhere.

Who it fits

Small businesses that handle customer questions or orders over WhatsApp.

How it works

  1. Receives an incoming WhatsApp message
  2. Routes it based on what the customer typed, like a menu option or a direct question
  3. AI answers open-ended questions
  4. Sends back text, images, documents, or product info as needed
What you get

Customer questions answered any hour, any day

Your customers get WhatsApp questions answered around the clock with quick menus and product information, even late at night or on weekends.

What you get

An automatic WhatsApp reply, tailored to the customer's request.

What you need

A Whapi.Cloud account and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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