Answer WhatsApp order and product questions for your store

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["identify customer and intent"]:::task s1["respond to customer"]:::task trig --> s0 gx{"× order product or unclear question"}:::gate s0 --> gx p00["check shopify order status"]:::task gx -->|"order question"| p00 p01["reply with tracking link"]:::task p00 --> p01 p10["check shopify stock"]:::task gx -->|"product question"| p10 p11["reply with availability"]:::task p10 --> p11 p20["hand off to human support"]:::task gx -->|"unclear question"| p20 p01 --> s1 p11 --> s1 p20 --> s1 out[/"instant answer or human handoff"/]:::out pay{{"staff freed from repeat lookups"}}:::pay s1 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff