Run customer support, cart recovery, and alerts for your Shopify store

flowchart TD trig>"customer or store event occurs"]:::trig s0["detect triggering event type"]:::task s1["handle event in relevant module"]:::svc s2[("log the interaction")]:::store trig --> s0 s1 --> s2 gx{"× which event type fired"}:::gate s0 --> gx p00["AI answers question"]:::task gx -->|"customer message"| p00 p01["escalate to Slack if needed"]:::task p00 --> p01 p10["send recovery email or text"]:::task gx -->|"cart abandoned"| p10 p20["alert team internally"]:::task gx -->|"low stock or bad review"| p20 jn{"○ proceed to logging"}:::gate p01 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"issue handled or team alerted"/]:::out pay{{"catch problems before they slip"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff