Track customer reviews across marketplaces and catch problems early

flowchart TD trig(["every morning schedule"]):::trigtime s0["check products across marketplaces"]:::task s1[["pull new reviews"]]:::mi s2["score review sentiment and urgency"]:::task s3["archive review with suggested reply"]:::task trig --> s0 s0 -->|"one per one per marketplace product"| s1 s1 --> s2 gx{"○ is the review critical"}:::gate s2 --> gx p00["send instant slack alert"]:::task gx -->|"critical review"| p00 p10["post daily brand score"]:::task gx -->|"daily summary"| p10 p00 --> s3 p10 --> s3 out[/"daily brand sentiment score posted"/]:::out pay{{"catch reputation risks early"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff