Generate monthly IT support SLA reports and email them automatically

Pulls your IT support ticket data each month, checks SLA compliance, and emails a formatted report.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig(["runs monthly on set day"]):::trigtime s0["pull ticket data"]:::svc s1["calculate SLA compliance"]:::task s2["break down by technician"]:::task s3["email report to team"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"monthly SLA report emailed"/]:::out pay{{"save hours of manual reporting"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationReporting & AnalyticsWeb Scraping & Data CollectionSecurity & Compliance
Connects
GLPIGmail
Featured in

The problem it solves

Compiling monthly support performance reports means exporting ticket data, calculating resolution times by hand, and formatting it into something presentable. That's hours spent every month on a report that always looks the same, just with different numbers.

Who it fits

An IT manager or support team lead who needs to track SLA compliance and technician performance regularly.

How it works

  1. The system runs automatically on a set day each month
  2. It pulls ticket data from your IT service management system
  3. Resolution times are calculated against business hours and your SLA targets
  4. Performance is broken down by technician, with alerts for problem areas
  5. A formatted report is emailed to you and your team
What you get

SLA performance you see clearly every month

You get a clear monthly report on SLA compliance and technician performance delivered straight to your inbox.

What you get

A professional, ready-to-read monthly report showing SLA compliance and technician performance.

What you need

A GLPI account with API access and an email account to send reports from.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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