Answer customer questions on WhatsApp using your own knowledge base

An AI assistant answers customer questions on WhatsApp using information pulled straight from your own business documents.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer sends whatsapp message"]:::trig s0[("search knowledge base")]:::store s1["ai drafts reply"]:::task s2["send reply on whatsapp"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"accurate reply sent instantly"/]:::out pay{{"frees time from repeat questions"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsKnowledge Base & RAGMessaging & NotificationsSpreadsheet & Database Ops
Connects
WhatsAppGoogle DocsSupabaseGoogle Gemini

The problem it solves

Customers message you on WhatsApp with the same questions over and over, and answering each one yourself, especially after hours, eats into your day. You want accurate answers grounded in your actual business information, not generic replies.

Who it fits

Businesses that field repetitive customer questions over WhatsApp and want fast, accurate answers.

How it works

  1. You write your business knowledge into a Google Doc
  2. The system turns that document into a searchable knowledge base
  3. A customer sends a question on WhatsApp
  4. The system searches your knowledge base for the most relevant information
  5. AI drafts and sends a reply based on that information
What you get

Customers who get an answer any time of day

You give customers fast, accurate answers on WhatsApp pulled straight from your own business knowledge, any time they reach out.

What you get

Accurate, on-brand replies to customer questions sent directly on WhatsApp.

What you need

A WhatsApp Business account, a Google Docs account, a Supabase account, and a Google Gemini API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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