Answer customer questions on WhatsApp using your own documents

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["check message type"]:::task s1["generate ai answer"]:::svc s2["send whatsapp reply"]:::task trig --> s0 s1 --> s2 gx{"× is this an upload or question"}:::gate s0 --> gx p00["build knowledge base"]:::task gx -->|"document upload"| p00 p10["match relevant context"]:::task gx -->|"customer question"| p10 jn{"○ continue to answer"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"instant accurate whatsapp answer"/]:::out pay{{"round the clock support without staff"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff