Answer customer support questions with pre-approved or AI replies

flowchart TD trig>"customer sends new question"]:::trig s0[("load approved faq answers")]:::store s1["compare question to faq"]:::task trig --> s0 s0 --> s1 gx{"× does question match faq"}:::gate s1 --> gx p00["send approved answer"]:::task gx -->|"strong match"| p00 p10["ai generates reply"]:::task gx -->|"no good match"| p10 jn{"○ reply sent"}:::gate p00 --> jn p10 --> jn jn --> out out[/"reply sent to customer"/]:::out pay{{"support stays accurate every time"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff