Classify and draft replies to website contact form messages

Every contact form submission is automatically classified, drafted a reply, and logged for your records.

How the work actually flows

It branches. Every path runs.

Pattern: Parallel Split (2) ยท Transient Trigger (23)

flowchart TD trig>"new contact form submission"]:::trig s0["classify inquiry category"]:::task s1["AI drafts reply"]:::task trig --> s0 s0 --> s1 gx{"+ where to send output"}:::gate s1 --> gx p00["save draft in Gmail"]:::task gx -->|"save reply"| p00 p10["log entry in sheet"]:::task gx -->|"log inquiry"| p10 p00 --> out p10 --> out out[/"draft reply and logged inquiry"/]:::out pay{{"faster consistent responses to inquiries"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepEvery pathResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Knowledge Base & RAGEmail AutomationSpreadsheet & Database OpsAPI & Webhook Integration
Connects
WordPressGoogle GeminiGmailGoogle Sheets

The problem it solves

Your website's contact form brings in inquiries every day, but sorting which ones are about products, orders, or something else, then writing a reply for each, eats up time your team could spend elsewhere. Messages can sit unanswered longer than they should while you catch up.

Who it fits

A business that gets multiple contact form inquiries a day and wants faster, more consistent responses.

How it works

  1. A new submission on your WordPress contact form triggers the system
  2. The message is classified as product info, order info, or other
  3. AI drafts a professional reply matched to that category
  4. The draft is saved directly in Gmail, ready for you to review and send
  5. The inquiry, its classification, and the draft are logged in a Google Sheet
What you get

Replies drafted and ready to send

Get every contact form message sorted and a ready-to-send reply drafted for you in Gmail.

What you get

A ready-to-send Gmail draft for every inquiry, plus a Google Sheets log of every submission and its classification.

What you need

A WordPress site with Contact Form 7, a Google Gemini API account, and a Google Workspace account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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