Automatically classify and route new bugs to the right team in Linear

Reads new bug reports in Linear, uses AI to figure out which team owns them, and reassigns them automatically.

How the work actually flows

It branches. Exactly one path is taken; a person is alerted when a step fails.

Pattern: Exclusive Choice (4)

flowchart TD trig>"new bug ticket created"]:::trig s0["Check ticket details"]:::task s1["AI determines owning team"]:::svc trig --> s0 s0 --> s1 gx{"× classification confidence"}:::gate s1 --> gx p00["Reassign ticket to team"]:::task gx -->|"confident match"| p00 p10["Send Slack alert"]:::task gx -->|"uncertain match"| p10 p00 --> out p10 --> out out[/"Bug routed to correct team"/]:::out pay{{"Faster triage with less manual work"}}:::pay out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA personOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsProject & Task Management
Connects
LinearOpenAISlack

The problem it solves

New bugs land in a shared queue and someone has to manually figure out which team should actually own each one. That triage step eats time and slows down how fast bugs get fixed.

Who it fits

Engineering leads managing bug triage across multiple teams in Linear.

How it works

  1. New or updated bug ticket detected in Linear
  2. Ticket checked for a description, bug label, and triage status
  3. AI reads the bug details and determines the right team
  4. Ticket reassigned automatically to that team
  5. Slack alert sent if the AI can't confidently classify it
What you get

Bugs already sitting with the right team

New bug reports get read and reassigned to the right engineering team automatically.

What you get

Bug tickets automatically routed to the correct team, with a Slack fallback for anything unclear.

What you need

A Linear account, an OpenAI API key, and a Slack account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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