Turn tagged Slack messages into tracked support tickets

A reaction on a Slack message turns a customer issue into a prioritized, AI-written ticket in your tracker.

How the work actually flows

A straight line. A person has to approve before it continues.

Pattern: Sequence (1)

flowchart TD trig>"message tagged with reaction"]:::trig s0["classify and prioritize issue"]:::svc s1["rewrite into ticket"]:::svc s2[("create ticket in tracker")]:::store s3["reply to customer when resolved"]:::task trig --> s0 s0 --> s1 s1 --> s2 hg(("team resolves the ticket")):::human s2 --> hg hg -->|"approved"| s3 hg -. "sent back" .-> s2 out[/"ticket tracked through resolution"/]:::out pay{{"no support requests lost in slack"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA personA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Content Generation & CopywritingMessaging & NotificationsHR & RecruitingCustomer Support & Ticketing
Connects
SlackLinearOpenAI

The problem it solves

Customer issues come in over Slack and get lost in the scroll, or someone has to manually retype them into a ticketing tool. Without a clear system, it's hard to know what's been picked up and what's fallen through the cracks. Small support teams especially don't have time to run two separate tools by hand.

Who it fits

Small customer support teams who already talk to customers in a shared Slack channel.

How it works

  1. A support message in Slack is marked with a checkmark reaction
  2. AI reads the message and classifies and prioritizes the issue
  3. The issue is rewritten into a clear support ticket
  4. The ticket is created in your tracker for the team to work on
  5. The team replies to the customer in Slack once it's resolved
What you get

Slack issues turned into ready-to-work tickets

A single reaction on a Slack message turns a customer issue into a clear, prioritized ticket that's ready for your team to work on.

What you get

A prioritized, well-written support ticket in your tracker, created straight from a Slack conversation.

What you need

A Slack workspace, a Linear account or similar ticketing tool, and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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