Escalate unanswered chatbot questions to your team on Slack

flowchart TD trig>"customer sends a message"]:::trig s0["attempt ai answer"]:::task s1["deliver answer to customer"]:::svc trig --> s0 gx{"× can ai answer confidently"}:::gate s0 --> gx p00["send ai answer"]:::task gx -->|"ai answers directly"| p00 p10["ask customer for email"]:::task gx -->|"escalate to human"| p10 p11["alert team in slack"]:::task p10 --> p11 jn{"○ answer delivered"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"customer question answered"/]:::out pay{{"faster support with human backup"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff