Automatically classify and triage new Taiga tickets with AI

AI reads every new support ticket, fills in type, severity, and priority, and flags incomplete ones automatically.

How the work actually flows

It repeats. Repeats missing info added to ticket.

Pattern: Structured Loop (21)

flowchart TD trig>"new ticket created in Taiga"]:::trig s0["AI extracts ticket details"]:::task s1["assign type severity priority"]:::task s2["flag incomplete tickets"]:::task s3["ticket ready for team"]:::task trig --> s0 s0 --> s1 s1 --> s2 lp{"ticket has all required details"}:::gate s2 --> lp lp -. "missing info added to ticket" .-> s0 lp -->|"finished"| s3 out[/"ticket classified and ready"/]:::out pay{{"tickets triaged without manual review"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRepeat or finishResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsHR & Recruiting
Connects
TaigaOpenAI

The problem it solves

You open a new ticket and have no idea if it's a bug, a question, or an onboarding request. Your team wastes time chasing missing details before anyone can start work, and unclear tickets sit untouched.

Who it fits

Support and engineering teams who use Taiga to manage tickets.

How it works

  1. A new ticket arrives in Taiga
  2. AI reads the ticket description and pulls out the key details
  3. The system assigns type, severity, priority, and status automatically
  4. Incomplete tickets are flagged and held until more information is added
  5. The team receives a ticket that's ready to work on
What you get

Tickets sorted before anyone touches them

Every new ticket arrives already typed, scored for severity, and flagged if details are missing, so your team knows exactly what to work on first.

What you get

A fully classified, ready-to-work ticket, or a flag asking for more detail.

What you need

A Taiga account and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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