Sort incoming IT support tickets by urgency and notify your team

AI reads every IT request, decides how urgent it is, alerts your team for critical issues, and confirms receipt to the requester.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"IT ticket submitted via form"]:::trig s0["read new IT request"]:::task s1["AI assesses urgency"]:::svc s2["send confirmation email to requester"]:::svc trig --> s0 s0 --> s1 gx{"× how urgent is issue"}:::gate s1 --> gx p00["alert team instantly"]:::task gx -->|"urgent issue"| p00 p10["log to tracking sheet"]:::task gx -->|"lower priority issue"| p10 jn{"○ notify requester"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"prioritized, logged, confirmed ticket"/]:::out pay{{"urgent issues never buried"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationMessaging & NotificationsSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
JotformGoogle GeminiGoogle SheetsGmailTelegram

The problem it solves

IT requests come in through a form and pile up without any sense of what's actually urgent. You either drop everything for a minor issue or miss a critical one buried in the queue. Requesters are left wondering if anyone even saw their message.

Who it fits

IT departments and helpdesk teams that field support requests through an online form.

How it works

  1. A new IT request comes in through your online support form
  2. AI reads the details and decides how urgent the issue is
  3. Urgent issues send an instant alert to your team
  4. Lower priority issues are logged in a shared tracking sheet
  5. The requester receives a confirmation email with a summary
What you get

IT tickets sorted and routed by urgency

Every IT request gets read, prioritized, and routed straight to your team, with the person who submitted it getting an instant confirmation.

What you get

A prioritized, logged IT ticket with an automatic confirmation email sent to the requester.

What you need

A Jotform account, a Google Workspace account for Sheets and Gmail, a Google Gemini API key, and optionally a Telegram bot for urgent alerts.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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