Auto-answer customer support questions and escalate urgent ones

flowchart TD trig>"support question received"]:::trig s0["Check tone for urgency"]:::task s1[("Log conversation")]:::store trig --> s0 gx{"× is question urgent"}:::gate s0 --> gx p00["Alert team on Slack"]:::task gx -->|"urgent question"| p00 p10["Draft reply from knowledge base"]:::task gx -->|"routine question"| p10 p11["Send automatic email reply"]:::task p10 --> p11 jn{"○ conversation logged"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"routine replies sent, urgent flagged"/]:::out pay{{"faster responses, fewer missed urgencies"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff