Recommend related products to repeat customers over WhatsApp

The system finds each customer's favorite product, picks a matching item, and messages a personal recommendation on WhatsApp.

How the work actually flows

It branches. Exactly one path is taken; runs once per each customer.

Pattern: Exclusive Choice (4) · Simple Merge (5) · Multiple Instances with a priori Run-Time Knowledge (14)

flowchart TD trig(["runs on a recurring schedule"]):::trigtime s0[["pull customer list"]]:::mi s1["find matching product"]:::task s2["check whatsapp eligibility"]:::task s3[("log outcome")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× can customer receive whatsapp"}:::gate s2 --> gx p00["send recommendation message"]:::task gx -->|"eligible"| p00 p10["skip customer"]:::task gx -->|"not eligible"| p10 jn{"○ log outcome"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"message sent or skipped and logged"/]:::out pay{{"more repeat sales with no manual work"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemA record or sheetOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
E-commerce & ProductMessaging & NotificationsSpreadsheet & Database Ops
Connects
WooCommerceWhatsAppGoogle Sheets

The problem it solves

You know repeat customers would probably buy more if you reached out with the right suggestion, but figuring out who bought what and following up one by one takes more time than you have. Cross-selling by hand rarely happens consistently, so revenue is left on the table.

Who it fits

Online store owners running WooCommerce who want to increase repeat purchases without manual outreach.

How it works

  1. The system pulls your list of paying customers from WooCommerce
  2. It looks at each customer's most-purchased product and finds a related item to recommend
  3. It checks that the customer's phone number can receive WhatsApp messages
  4. A personalized product recommendation is sent to them on WhatsApp
  5. Every message sent or skipped is logged in Google Sheets
What you get

Repeat customers who feel personally recommended to

Your best customers get a personal product recommendation on WhatsApp based on what they already love to buy.

What you get

A personalized WhatsApp message to each eligible customer, plus a log of who was contacted.

What you need

A WooCommerce store, a WhatsApp messaging service, and a Google account for Sheets.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook