Turn scattered customer reviews into a business intelligence report

flowchart TD trig(("pointed at a review page")):::human s0[["scrape reviews from source"]]:::mi s1[("log each review to spreadsheet")]:::store s2["ai analyzes review patterns"]:::task s3["deliver summary or alert"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× does analysis flag a problem"}:::gate s2 --> gx p00["emailed summary sent"]:::task gx -->|"normal findings"| p00 p10["alert sent"]:::task gx -->|"reputation risk detected"| p10 p00 --> s3 p10 --> s3 out[/"bi report or alert delivered"/]:::out pay{{"catch reputation issues before they spread"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff