Automate customer chat support from your website

It answers customer questions on your messaging channel instantly, using information pulled straight from your website.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer sends chat message"]:::trig s0[("check knowledge base")]:::store s1["AI drafts answer"]:::task s2["send reply"]:::svc trig --> s0 s0 --> s1 s1 --> s2 out[/"instant accurate chat reply sent"/]:::out pay{{"faster responses that convert sales"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
Voice & PhoneKnowledge Base & RAGMessaging & NotificationsCustomer Support & Ticketing
Connects
TwilioOpenAI

The problem it solves

Customers message you with questions about pricing and packages at all hours, and you can't always reply right away. Slow replies cost you sales, especially when someone is comparing options and ready to buy now.

Who it fits

A service business, such as a membership or subscription provider, that gets pricing and package questions over chat.

How it works

  1. When a customer sends a message asking about your products or services
  2. The automation checks a knowledge base built from your own website content
  3. An AI model writes a detailed, accurate answer covering the relevant packages and pricing
  4. The reply is sent back through Twilio automatically
  5. The customer gets an answer within seconds, any time of day
What you get

Pricing questions answered the instant they arrive

Your customers get accurate answers about your packages and pricing pulled straight from your website, any time of day.

What you get

An instant, accurate chat reply to customer questions, sent without anyone on your team typing it.

What you need

A Twilio account and access to an AI service such as OpenAI.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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