Works
- Difficult Conversations: How to Discuss What Matters Most, Viking (with Douglas Stone and Bruce Patton), 1999
In Thinking Tools
Known for
A Harvard Law School professor of practice and member of the Harvard Negotiation Project whose book with Douglas Stone and Bruce Patton breaks a hard conversation into three: what happened, the feelings involved, and what it says about each person's identity. A practitioner's guide built on the project's negotiation work.