Works
- Process transformation: limitations to radical organizational change within public service organizations, Organization Studies 25(8), 1389 to 1412, 2004
- Reengineering Health Care: The Complexities of Organizational Transformation, Oxford University Press, Oxford (this edition, ISBN 9780199269075, 2004; Open Library and reviews give 2002 for the first edition, not confirmed in this pass), 2004
In Organizational Structures
Known for
The study of reengineering at Leicester Royal Infirmary, with Ewan Ferlie.
Ideas
Limits to process transformation. In a professionalized public hospital, an attempted shift to process organization produced sedimented rather than transformational change. Caveat: One hospital.