Phase 3 Quality / Process

Strategic Appraisals

Predicting and managing the ability of capability-based processes to deliver results that matter to the business.


Purpose

The purpose of strategic appraisals is to predict and manage the ability of capability-based processes to reach measurable performance goals.

Description

At the SYSTEMATIZED PHASE, the organization gets better at managing performance by starting to manage its most important competency-based processes through the analysis of performance data. STRATEGIC ASSESSMENTS IMPLEMENTATION METHODS are similar to programs like Six Sigma [Harry, Pande, and Womack, 2000] and Lean [Womack, 2003], which try to build a discipline of quantitative process analysis into the way a business is run. Not all business activities need to be managed quantitatively, but those that have the most influence or control over important business outcomes should be considered for the IMPLEMENTATION TACTICS of this MANAGERIAL DOMAIN.

Performance goals that can be measured are set for each unit and then given to individuals and workgroups. Workgroups set goals for their performance that can be measured. Individuals and workgroups figure out which competency-based processes help achieve unit goals the most and set measurable goals for how these processes should be done. Estimates and plans for committed work are made using process performance baselines that are based on how the relevant competency-based processes have worked in the past.

A STRATEGIC APPRAISALS strategy is made to find, measure, and analyze the performance of the competency-based processes that contribute most to achieving unit objectives. This strategy is used to collect and analyze data about performance. Quantitative measures are used to track how well these competency-based processes work. When the performance of competency-based processes is very different from the performance goals, corrective actions are taken. Performance data is saved for future use and is used to do certain IMPLEMENTATION TACTICS and activities with the workforce. 3.4.1.

Integration Conditions

Integration Conditions.

3.4.1.1. Sustainability Factors.

SUSTAINABILITY FACTOR 1: The organization sets up and keeps a written policy for doing STRATEGIC APPRAISALS.

The policy usually talks about the following:

The organization is committed to continuous improvement by measuring and managing performance results at the individual, workgroup, and unit levels.

The organization's STRATEGIC APPRAISALS activities help the organization reach its business goals and live up to its stated values.

Measurable and attainable goals are set for those parts of performance at the individual, workgroup, and unit PHASES that are most related to the business goals of the organization.

The performance is analyzed and reported against goals that can be measured.

Implementation

IMPLEMENTATION TACTICS of this MANAGERIAL DOMAIN.

Performance goals that can be measured are set for each unit and then given to individuals and workgroups. Workgroups set goals for their performance that can be measured. Individuals and workgroups figure out which competency-based processes help achieve unit goals the most and set measurable goals for how these processes should be done. Estimates and plans for committed work are made using process performance baselines that are based on how the relevant competency-based processes have worked in the past.

A STRATEGIC APPRAISALS strategy is made to find, measure, and analyze the performance of the competency-based processes that contribute most to achieving unit objectives. This strategy is used to collect and analyze data about performance. Quantitative measures are used to track how well these competency-based processes work. When the performance of competency-based processes is very different from the performance goals, corrective actions are taken. Performance data is saved for future use and is used to do certain IMPLEMENTATION TACTICS and activities with the workforce. 3.4.1. Integration Conditions.

3.4.1.1. Sustainability Factors.

SUSTAINABILITY FACTOR 1: The organization sets up and keeps a written policy for doing STRATEGIC APPRAISALS.

The policy usually talks about the following:

The organization is committed to continuous improvement by measuring and managing performance results at the individual, workgroup, and unit levels.

The organization's STRATEGIC APPRAISALS activities help the organization reach its business goals and live up to its stated values.


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