Score support calls and email agents coaching feedback automatically

Scores uploaded call recordings for quality and risk, then emails personalized coaching to agents and supervisors.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"agent uploads call recording"]:::trig s0["score call quality and compliance"]:::svc s1["flag risks and issues"]:::task s2["email coaching summary"]:::svc trig --> s0 s0 --> s1 s1 --> s2 out[/"coaching report emailed to agent"/]:::out pay{{"consistent call quality feedback at scale"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsVoice & PhoneEmail AutomationSurvey & FeedbackFile & Cloud Storage
Connects
Google DriveGeminiOpenAIGmail

The problem it solves

You want to give every support agent consistent, fair feedback on their calls, but manually reviewing recordings takes time your supervisors don't have. Without regular review, coaching becomes inconsistent and compliance risks like missing consent can slip through unnoticed.

Who it fits

Support team leads or call center managers who need consistent call quality review at scale.

How it works

  1. An agent uploads their call recording through a form
  2. The recording is transcribed automatically
  3. AI scores the call on empathy, clarity, accuracy, and policy compliance
  4. The system flags sentiment issues and compliance risks like missing consent
  5. A personalized coaching summary is emailed to the agent and their supervisor
What you get

Coaching feedback delivered without a manual review

Uploaded call recordings are scored for quality and risk with personalized coaching emailed to the agent and their supervisor.

What you get

A scored, structured coaching report emailed to both the agent and their supervisor.

What you need

A form tool, a Google Drive account, Gemini and OpenAI API keys, and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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