Create a Clockify project automatically for every new ticket

When a new support ticket is created, a matching project is set up in Clockify so anyone can log time against it.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new support ticket created"]:::trig s0["Ticket details captured"]:::task s1["Project created in Clockify"]:::svc trig --> s0 s0 --> s1 out[/"New Clockify project ready for tracking"/]:::out pay{{"Time tracking set up automatically"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
API & Webhook Integration
Connects
SyncroClockify

The problem it solves

When a new support ticket comes in, someone has to remember to set up a place to track time against it. Skip that step and you lose visibility into how much time your team actually spent on the job.

Who it fits

IT support or managed service providers who bill clients based on time spent per ticket.

How it works

  1. A new ticket is created in Syncro
  2. The ticket details are sent over the moment it's created
  3. Clockify creates a matching project that anyone can log time against
What you get

Matching time-tracking project ready for every ticket

A matching Clockify project is ready the moment a new support ticket comes in, so anyone can start logging time against it.

What you get

A new Clockify project ready for time tracking, matched to the ticket.

What you need

A Syncro account with notifications enabled, and a Clockify account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Create a Clockify time tracking project when a Syncro ticket opens

Automatically sets up a new Clockify project the moment a Syncro support ticket is created, ready for the team to track time.

Starter

Sync Clockify time entries to matching Syncro tickets

When you log or update time in Clockify, the system automatically posts it to the matching ticket in Syncro.

Advanced

Archive Clockify projects automatically when Syncro tickets close

Clockify time-tracking projects are archived or reopened automatically based on the linked Syncro ticket's status.

Standard

Sync your Clockify time entries to Google Calendar automatically

Automatically copies your daily Clockify time entries into Google Calendar so your schedule always matches your hours.

Advanced
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