Create a Clockify time tracking project when a Syncro ticket opens

Automatically sets up a new Clockify project the moment a Syncro support ticket is created, ready for the team to track time.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new support ticket created"]:::trig s0["receive new ticket notification"]:::task s1["create matching clockify project"]:::svc trig --> s0 s0 --> s1 out[/"clockify project ready for hours"/]:::out pay{{"no missed billable time setup"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
API & Webhook Integration
Connects
SyncroClockify
Featured in

The problem it solves

When a new support ticket comes in, someone has to remember to set up a matching project in your time tracking tool before anyone can log hours against it. If it slips through the cracks, you lose track of billable time.

Who it fits

IT service providers and managed service teams who bill clients based on time worked.

How it works

  1. A new ticket is created in Syncro
  2. The automation receives the notification
  3. It creates a matching project in Clockify
  4. Your team can immediately start tracking time against that ticket
What you get

Billing projects ready the moment a ticket opens

You get a matching Clockify project created automatically the second a new Syncro ticket comes in, ready for your team to track time.

What you get

A new Clockify project ready for the team to log time against.

What you need

A Syncro account and a Clockify account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Create a Clockify project automatically for every new ticket

When a new support ticket is created, a matching project is set up in Clockify so anyone can log time against it.

Starter

Sync Clockify time entries to matching Syncro tickets

When you log or update time in Clockify, the system automatically posts it to the matching ticket in Syncro.

Advanced

Archive Clockify projects automatically when Syncro tickets close

Clockify time-tracking projects are archived or reopened automatically based on the linked Syncro ticket's status.

Standard

Sync your Clockify time entries to Google Calendar automatically

Automatically copies your daily Clockify time entries into Google Calendar so your schedule always matches your hours.

Advanced
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