Send a CSAT survey automatically when a Freshdesk ticket closes

Automatically emails a satisfaction survey after each Freshdesk ticket closes and logs every response in Google Sheets.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"ticket marked resolved"]:::trig s0["verify not already surveyed"]:::task s1["send survey email"]:::task s2[("log response in sheet")]:::store trig --> s0 s0 --> s1 s1 --> s2 out[/"survey responses logged per ticket"/]:::out pay{{"consistent feedback without manual work"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationSpreadsheet & Database OpsReporting & AnalyticsSurvey & FeedbackCustomer Support & Ticketing
Connects
FreshdeskGoogle Sheets

The problem it solves

You mean to ask every customer how the support experience went, but after a busy day the survey never gets sent. Feedback ends up scattered across your inbox and various tools, making it hard to see patterns or catch an unhappy customer before they churn.

Who it fits

A customer support team using Freshdesk that wants consistent feedback without extra manual work.

How it works

  1. A Freshdesk ticket status changes to Resolved
  2. The system checks the customer hasn't already been surveyed
  3. A personalized survey email goes out automatically
  4. The customer's response is logged into Google Sheets for review
What you get

Closed tickets that get a satisfaction check

Customers get a satisfaction survey right after their ticket closes, and every response lands in a spreadsheet you can check.

What you get

An updated spreadsheet of survey responses tied to each resolved ticket, ready for reporting.

What you need

A Freshdesk account, a Google Sheets account, and an email sending service.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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