Route Syncro device alerts into OpsGenie automatically

When a device goes offline in Syncro, the system opens or closes the matching alert in OpsGenie automatically.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"device status alert received"]:::trig s0["check alert type"]:::task s1[("look up matching alert record")]:::store trig --> s0 s0 --> s1 gx{"× device offline or recovered"}:::gate s1 --> gx p00["open opsgenie alert with id"]:::task gx -->|"device offline"| p00 p10["close matching opsgenie alert"]:::task gx -->|"device recovered"| p10 p00 --> out p10 --> out out[/"opsgenie alert matches device state"/]:::out pay{{"no missed or stale alerts"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsSpreadsheet & Database OpsAPI & Webhook Integration
Connects
SyncroOpsGenie
Featured in

The problem it solves

When a device drops offline, someone has to notice it in Syncro and manually open a ticket in OpsGenie, then remember to close it once the device comes back. That gap means alerts get missed, duplicated, or left open long after the issue is resolved.

Who it fits

Managed service providers monitoring client devices with Syncro and OpsGenie.

How it works

  1. Syncro sends an alert when a monitored device goes offline or comes back online
  2. The system checks whether the alert is a new offline event or a recovery
  3. A new alert is opened in OpsGenie with a unique reference ID
  4. When the device recovers, the matching OpsGenie alert is automatically closed
What you get

Alerts caught before clients even notice

You get instant alerts routed straight into OpsGenie the moment a client's device goes offline, so your team responds right away.

What you get

An OpsGenie alert that opens when a device goes offline and closes automatically when it recovers.

What you need

A Syncro account with webhook and scripting access, and an OpsGenie account with API integration enabled.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Create a Clockify project automatically for every new ticket

When a new support ticket is created, a matching project is set up in Clockify so anyone can log time against it.

Starter

Create a Clockify time tracking project when a Syncro ticket opens

Automatically sets up a new Clockify project the moment a Syncro support ticket is created, ready for the team to track time.

Starter

Log every phone call straight into your Syncro ticketing system

Every answered phone call is automatically logged as a new ticket or added to an existing one in Syncro.

Advanced

Sync Clockify time entries to matching Syncro tickets

When you log or update time in Clockify, the system automatically posts it to the matching ticket in Syncro.

Advanced
Back to the AI Playbook