Answer support questions on WhatsApp and log tickets automatically

flowchart TD trig>"customer sends WhatsApp message"]:::trig s0["receive customer question"]:::task s1["ai generates answer"]:::svc s2["determine if human needed"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× needs human support"}:::gate s2 --> gx p00["send answer to customer"]:::task gx -->|"resolved by ai"| p00 p10["collect account details"]:::task gx -->|"needs escalation"| p10 p11["log support ticket"]:::task p10 --> p11 p00 --> out p11 --> out out[/"instant answer or logged ticket"/]:::out pay{{"faster support with less manual work"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff