Let AI assistants manage your Zammad helpdesk tickets and users

flowchart TD trig(("user sends helpdesk request")):::human s0["connect assistant to Zammad"]:::svc s1["interpret plain-language request"]:::svc s2["carry out matching action"]:::task s3(("return result to user")):::human trig --> s0 s0 --> s1 s2 --> s3 gx{"× what type of request"}:::gate s1 --> gx p00["create new ticket"]:::task gx -->|"create ticket"| p00 p10["update user or organization"]:::task gx -->|"update record"| p10 p20["look up ticket or user"]:::task gx -->|"look up info"| p20 jn{"○ return result"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s2 out[/"ticket or record updated in Zammad"/]:::out pay{{"skips manual helpdesk clicking"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff