Automatically log and route UX feedback from testers with AI

Reads tester feedback, has AI summarize and categorize it, logs it to a spreadsheet, and replies to the tester.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"tester submits feedback"]:::trig s0["normalize feedback message"]:::task s1["ai classifies and summarizes"]:::svc s2["send acknowledgment to tester"]:::task trig --> s0 s0 --> s1 gx{"× is feedback ux related"}:::gate s1 --> gx p00["log row to spreadsheet"]:::task gx -->|"ux related feedback"| p00 p10["skip logging"]:::task gx -->|"other feedback"| p10 jn{"○ before reply sent"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"feedback logged and tester replied"/]:::out pay{{"faster triage of ux insights"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationMessaging & NotificationsSpreadsheet & Database OpsAPI & Webhook IntegrationSurvey & Feedback
Connects
OpenAIGoogle SheetsSlackGmail

The problem it solves

UX feedback from testers comes in through forms, Slack, and random messages, so nothing lives in one place and good insights get lost. Sorting through it by hand and writing back to every tester takes time your team doesn't have during a testing crunch.

Who it fits

A product manager, UX researcher, or product ops team running user acceptance testing.

How it works

  1. Feedback is submitted through a form, Slack, or internal tool
  2. The message is cleaned up into a consistent format
  3. AI classifies the feedback, writes a short summary, and scores its confidence
  4. UX-related feedback is added as a new row in your spreadsheet
  5. The tester gets an acknowledgment by Slack or email
What you get

Feedback sorted and scored for later review

Every piece of tester feedback gets summarized, categorized, and filed for you, with the tester getting an instant acknowledgment.

What you get

A running spreadsheet log of categorized UX feedback plus an automatic reply to each tester.

What you need

An OpenAI API key, a Google Sheets account, and Slack and/or Gmail.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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