Automatically route employee WhatsApp messages to HR agents

Classifies employee WhatsApp messages with AI and routes leave, attendance, and HR questions to the right process automatically.

How the work actually flows

From the manual situation today to what runs on its own.

flowchart TD trig>"Employee sends WhatsApp message"]:::trig s0["AI classifies request type"]:::task trig --> s0 s1["Routed to matching HR agent"]:::task s0 --> s1 s2["Records checked or updated"]:::task s1 --> s2 out[/"Reply sent on WhatsApp"/]:::out s2 --> out pay{{"Faster HR responses"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsMessaging & NotificationsSpreadsheet & Database Ops
Connects
WhatsAppOpenAIGoogle SheetsGoogle Calendar

The problem it solves

Employee questions about leave, attendance, and HR policy come in constantly over WhatsApp, and your team can't keep up with sorting and answering each one by hand. Requests get lost in the thread, responses are slow, and there's no clear record of what was asked or resolved.

Who it fits

HR teams at startups or mid-size companies fielding employee requests over WhatsApp.

How it works

  1. An employee sends a message on WhatsApp
  2. AI reads the message and classifies what it's about
  3. The message is routed to the matching HR agent for leave, FAQs, attendance, complaints, or candidates
  4. The agent checks relevant records or calendars to prepare an answer
  5. A response is sent back on WhatsApp
What you get

Employee requests sent to the right process instantly

You get employee WhatsApp messages about leave, attendance, and HR questions automatically read and routed to the right process.

What you get

An automatic, categorized reply on WhatsApp, with related records like leave requests updated behind the scenes.

What you need

A WhatsApp Business account, an OpenAI API key, and a Google Workspace account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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