Answer pet shop WhatsApp questions automatically with AI

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["classify customer question"]:::task s1["look up answer"]:::task s2["reply to customer"]:::svc trig --> s0 s1 --> s2 gx{"× type of question asked"}:::gate s0 --> gx p00["look up answer"]:::task gx -->|"routine question"| p00 p01["reply to customer"]:::task p00 --> p01 p10["hand off to staff"]:::task gx -->|"needs human help"| p10 p01 --> s1 p10 --> s1 out[/"customer questions answered instantly"/]:::out pay{{"faster replies and time saved for staff"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff