Automatically reply to incoming WhatsApp messages

Listens for incoming WhatsApp messages and sends a custom automatic reply right back to the customer.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"whatsapp message received"]:::trig s0["receive incoming message"]:::svc s1["check if text message"]:::task trig --> s0 s0 --> s1 gx{"× does message contain text"}:::gate s1 --> gx p00["send automatic reply"]:::task gx -->|"valid text"| p00 p10["no reply sent"]:::task gx -->|"no text content"| p10 p00 --> out p10 --> out out[/"customer gets instant reply"/]:::out pay{{"no missed customer messages"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Messaging & NotificationsAPI & Webhook Integration
Connects
WhatsApp

The problem it solves

Customers message your business on WhatsApp expecting a quick response, but you can't always reply right away. Without an automated setup, every message needs someone to see it and type a reply by hand.

Who it fits

A small business using WhatsApp Business to handle customer messages.

How it works

  1. A customer sends a message to your WhatsApp Business number
  2. The system receives the message the moment it arrives
  3. It checks whether the message contains real customer text
  4. A custom reply is sent back automatically
What you get

Every customer message answered right away

Every incoming WhatsApp message gets a reply right away, so customers hear back from you even when you're not available.

What you get

An automatic, custom text reply sent to the customer on WhatsApp.

What you need

A WhatsApp Business account connected through Meta for Developers.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook