Connect your business to customers through WhatsApp automatically

Connects your business number to WhatsApp so messages can be sent and received automatically.

How the work actually flows

It branches. Any that apply are taken.

Pattern: Multi-Choice (6)

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["receive whatsapp message"]:::svc s1["route the message"]:::task trig --> s0 s0 --> s1 gx{"○ which actions apply"}:::gate s1 --> gx p00["send automatic reply"]:::task gx -->|"send reply"| p00 p10["log the message"]:::task gx -->|"log conversation"| p10 p20["notify team member"]:::task gx -->|"send notification"| p20 p00 --> out p10 --> out p20 --> out out[/"message handled automatically"/]:::out pay{{"faster customer replies"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceAny that applyResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
Voice & PhoneMessaging & Notifications
Connects
WhatsApp

The problem it solves

You want to reach customers where they already are, on WhatsApp, but juggling messages by hand across a phone doesn't scale as your business grows. Without a connected system, replies get delayed and conversations are hard to track.

Who it fits

Small businesses and support teams that communicate with customers over WhatsApp.

How it works

  1. A customer sends a message to your WhatsApp business number
  2. The system receives it through the WhatsApp connection
  3. It routes the message so it can trigger a reply, log, or notification
  4. A response or update is sent back automatically
What you get

Conversations flowing through one connected number

You connect your business number to WhatsApp so messages can be sent and received automatically.

What you get

Automatic handling of incoming and outgoing WhatsApp messages tied to your business number.

What you need

A WhatsApp Business account with Cloud API access.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook