Answer clinic patient messages and bookings on WhatsApp

flowchart TD trig>"patient sends whatsapp message"]:::trig s0["determine patient intent"]:::task s1[("log interaction")]:::store trig --> s0 gx{"× what does patient need"}:::gate s0 --> gx p00["answer using clinic info"]:::task gx -->|"question"| p00 p10["book change or cancel appointment"]:::task gx -->|"booking request"| p10 p20["escalate to staff"]:::task gx -->|"frustrated or wants human"| p20 jn{"○ log for follow up"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"booked appointment or staff alert"/]:::out pay{{"fast answers without front desk overload"}}:::pay s1 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff