Answer customer questions on Telegram with text, voice, or photos

flowchart TD trig>"customer sends telegram message"]:::trig s0["receive message"]:::task s1["convert to text"]:::task s2[("search knowledge base")]:::store s3["generate ai reply"]:::svc s4["send reply to customer"]:::task trig --> s0 s1 --> s2 s2 --> s3 s3 --> s4 gx{"× what format was sent"}:::gate s0 --> gx p00["transcribe audio to text"]:::task gx -->|"voice note"| p00 p10["analyze image content"]:::task gx -->|"photo or document"| p10 p20["pass through as text"]:::task gx -->|"text message"| p20 jn{"○ unified text ready"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"instant accurate reply sent"/]:::out pay{{"stop retyping repetitive support answers"}}:::pay s4 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff