Turn customer review sentiment into a chart in your inbox

Reads customer reviews, tags each one as positive, neutral, or negative, and emails you a chart of the results.

How the work actually flows

A straight line. Runs once per each customer review.

Pattern: Sequence (1) ยท Multiple Instances without Synchronization (12)

flowchart TD trig(("run sentiment check manually")):::human s0[("pull reviews from sheet")]:::store s1[["tag review sentiment with ai"]]:::mi s2[("update sheet and build chart")]:::store s3["email chart to team"]:::task trig --> s0 s0 -->|"one per each customer review"| s1 s1 --> s2 s2 --> s3 out[/"sentiment chart emailed to team"/]:::out pay{{"instant read on customer sentiment"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
A stepRuns once per itemA personA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationSpreadsheet & Database OpsReporting & AnalyticsSurvey & Feedback
Connects
Google SheetsOpenAIQuickChartEmail

The problem it solves

You collect customer reviews but never get around to actually reading and tallying them, so you don't have a clear read on whether sentiment is improving or slipping. Making a chart to share with the team means manually reading every entry.

Who it fits

Support teams, product managers, and anyone tracking customer feedback trends.

How it works

  1. You run the sentiment check whenever you want a fresh read
  2. Customer reviews are pulled from a Google Sheet
  3. AI tags each review positive, neutral, or negative
  4. The sheet is updated with results and a summary chart is built
  5. The chart lands in your inbox by email
What you get

Sentiment trends visualized without digging

You receive a chart every time you check in, showing how positive, neutral, and negative your customer reviews are trending.

What you get

A Google Sheet tagged with sentiment plus a chart emailed to your team.

What you need

A Google Workspace account, an OpenAI API key, and an email account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook