Answer WhatsApp customers automatically with an AI assistant

flowchart TD trig>"customer sends WhatsApp message"]:::trig s0["AI classifies message type"]:::task s1["reply drafted and sent"]:::svc s2[("conversation logged")]:::store trig --> s0 s1 --> s2 gx{"× type of message"}:::gate s0 --> gx p00["handle booking details"]:::task gx -->|"booking request"| p00 p10["answer product question"]:::task gx -->|"sales question"| p10 p20["address complaint"]:::task gx -->|"complaint"| p20 jn{"○ reply drafted"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"automatic WhatsApp reply sent"/]:::out pay{{"faster responses without staff time"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff